At IMANI STAPLERS LLC, we aim to process and ship orders efficiently to customers in the United States and eligible international destinations.
1. Shipping Destinations
We provide shipping services for:
- Customers located within the United States;
- Customers located in eligible international destinations.
International shipping availability may vary by country or region. Certain destinations may be unavailable due to carrier restrictions, customs requirements, regulatory restrictions, or other logistical limitations.
2. Order Processing Time
Orders are generally processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or U.S. holidays may begin processing on the next business day.
Order processing includes payment verification, product preparation, packaging, and shipment handoff.
3. United States Shipping
For orders shipped within the United States, estimated transit time is generally 3–7 business days after the order has been processed and handed to the carrier.
Typical carriers may include:
- USPS
- UPS
- FedEx
- Other reputable domestic delivery carriers selected according to destination and shipping requirements.
Delivery estimates are not guaranteed delivery dates.
4. International Shipping
For eligible international destinations, estimated transit time is generally 7–15 business days after order processing.
International shipments may be handled by carriers such as:
- USPS
- UPS
- FedEx
- DHL
- Local postal or delivery partners in the destination country.
Actual delivery times may vary depending on the destination, customs clearance, local carrier operations, weather, transportation conditions, and other factors.
5. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.
IMANI STAPLERS LLC does not control the amount or timing of customs charges imposed by foreign authorities.
Customers are responsible for complying with applicable import laws and regulations in their destination country.
6. Tracking Information
When tracking information is available, it may be provided to the customer through the email address associated with the order.
Tracking information may take some time to become active after the package is transferred to the carrier.
Customers are responsible for providing an accurate shipping address at checkout.
7. Incorrect or Incomplete Addresses
Customers are responsible for ensuring that their shipping information is accurate and complete.
If a package cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, additional shipping charges may apply for reshipment.
Where a package is returned to us because of an incorrect address, the customer may be responsible for the applicable return and reshipping costs.
8. Delayed Shipments
Estimated shipping times may be affected by circumstances outside our reasonable control, including:
- Severe weather;
- Natural disasters;
- Transportation disruptions;
- Carrier delays;
- Customs inspections;
- Customs clearance delays;
- Public holidays;
- Labor disruptions;
- Incorrect address information;
- Unforeseen logistical circumstances.
A shipping delay does not automatically qualify an order for a refund if the order remains in transit and is not otherwise eligible under our Return & Refund Policy.
9. Lost or Damaged Packages
If a package appears to have been lost or arrives damaged, customers should contact us as soon as possible at:
Please provide your order number and, where applicable, photographs or other relevant information regarding the damaged package or product.
We may work with the applicable shipping carrier to investigate the shipment.
10. Shipping Fees
Shipping charges, if applicable, will be displayed during checkout before the customer completes the purchase.
International shipping charges may vary depending on destination, package characteristics, and shipping method.
11. Contact Information
For shipping-related questions, please contact:
IMANI STAPLERS LLC
Address: 805 PECAN GROVE LOOP，HOPE MILLS, NC 28348-8146
Phone: +19197097932
Email: contact@imanistaplers.com