IMANI STAPLERS LLC wants customers to have a satisfactory shopping experience. This Return & Refund Policy explains when products may be returned and how refunds are processed.
1. Return Period
Customers may request a return within 30 calendar days of receiving the order.
To initiate a return, customers should contact us at:
Please include your order number, the product involved, and the reason for the return.
2. Return Eligibility
To be eligible for a return, the product must be returned in a condition that allows it to be resold.
The following requirements generally apply:
- The product must be unused;
- The product must not be damaged;
- The product must not have been altered;
- The product should be returned with its original packaging where reasonably possible;
- The product must not show signs of use that affect its resale condition.
Used Products
Products that have been used and whose condition has been affected in a way that prevents or materially reduces their ability to be resold are not eligible for return.
This restriction applies particularly to products that show visible use, damage, excessive wear, missing components, or other conditions inconsistent with resale.
3. Quality-Related Returns
If a product arrives defective, damaged, or materially different from the product ordered, please contact us as soon as possible.
For an eligible quality-related return:
IMANI STAPLERS LLC will be responsible for the reasonable return shipping cost.
Customers may be asked to provide photographs or other information to help us evaluate the reported issue.
If the return is approved, we will provide appropriate return instructions.
4. Non-Quality Returns
If a customer wants to return an eligible product for reasons unrelated to product quality, such as changing their mind or ordering the wrong item, the customer is responsible for the return shipping cost.
The product must still satisfy all return eligibility requirements.
5. Non-Returnable Situations
A return may be refused when:
- The product has been used and its condition affects resale;
- The product has been damaged by the customer;
- The product has been modified or altered;
- The return request is made after the applicable return period;
- The product is missing essential components;
- The product has been excessively worn;
- The customer fails to follow the return instructions;
- The condition of the returned product does not permit reasonable resale.
6. Return Approval
Customers must contact us before sending a return.
Unauthorized returns may experience processing delays or may not be accepted.
After receiving the returned package, we will inspect the product to determine whether it meets the requirements of this policy.
7. Refund Processing
Once the returned product has been received and approved, the refund will be issued to the original payment method.
Refunds will generally be processed within 3–5 business days after we receive and approve the returned product.
The time required for the refunded amount to appear in the customer’s account may vary depending on the customer’s bank, credit card issuer, payment provider, or financial institution.
8. Partial Refunds
Where applicable, IMANI STAPLERS LLC may issue a partial refund when a returned product has minor damage, missing components, or other conditions that reduce its resale value but do not completely disqualify the return.
Any applicable partial refund will be determined based on the condition of the returned product and applicable law.
9. Exchanges
Unless otherwise agreed by IMANI STAPLERS LLC, returns are generally handled through refunds rather than direct product exchanges.
Customers who need a different product may return the eligible item and place a new order.
10. Return Shipping Responsibility
The responsibility for return shipping is as follows:
Quality-related issue: IMANI STAPLERS LLC covers the reasonable return shipping cost.
Non-quality-related return: The customer is responsible for the return shipping cost.
11. International Returns
International customers may return eligible products in accordance with this policy.
For non-quality-related international returns, the customer is responsible for applicable return shipping costs, customs charges, duties, taxes, and other costs associated with returning the product unless applicable law requires otherwise.
12. Contact Us
For return or refund requests, please contact:
IMANI STAPLERS LLC
Address: 805 PECAN GROVE LOOP，HOPE MILLS, NC 28348-8146
Phone: +19197097932
Email: contact@imanistaplers.com